Our Fundraising Promise

As a charity, we raise funds to deliver our promises and projects in effective, meaningful ways. Resource mobilization for our projects depends on grant applications, institutional funds, major donations, project partnerships, fundraising events, advertising, direct mail, telephone and telethons.

 

Committed to High Standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the FRSB Code and with this Promise
  • We comply with the law including those that apply to data protection, health and safety and environmental concerns

Honest and Open

  • We tell the truth and do not exaggerate
  • We do what we say we are going to do
  • We answer all reasonable questions about our fundraising activities and costs

Clear

  • We are clear about who we are, what we do, and how your gift is used
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
  • We give a clear explanation of how you can make a gift and amend a regular commitment

Respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries
  • We will not put undue pressure on you to make a gift and if you do not want to give, or wish to cease giving, we will respect your decision
  • If you tell us that you don’t want us to contact you in a particular way we will not do so

Fair and Reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence
  • We take care not to cause unreasonable nuisance or disruption

Accountable

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.
  • We have a complaints procedure, a copy of which is available on the website or available on request.
  • If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.
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